Reliable Support Throughout Your Forklift’s Lifetime
At SINOHENG, we do more than manufacture forklifts — we provide dependable service and technical support to ensure your equipment operates efficiently, safely, and reliably for years to come. From pre-sales consultation to after-sales service and spare parts supply, we are committed to supporting your business at every stage.
Pre-Sales Technical Support——Helping You Choose the Right Forklift
Selecting the correct forklift is essential for improving productivity and reducing operating costs. Our experienced team evaluates your specific working conditions and recommends the most suitable model and configuration.
Our pre-sales support includes:
- Analysis based on your industry and application
- Recommendation of load capacity and lifting height
- Assessment of indoor or outdoor working environments
- Advice on diesel or electric power options
- Guidance on special attachments and configurations
Our goal is to ensure you invest in the right equipment from the very beginning.
Customization & Production Support——Forklifts Built for Your Market
Different markets and applications require different solutions. SINOHENG offers flexible customization services to meet diverse customer requirements.
We support:
- OEM branding and logo customization
- Color customization to match brand identity
- Optional attachments and functional configurations
- Compliance with local standards and certification needs
With strict quality control at every production stage, we ensure that each customized forklift maintains our high reliability standards.
Delivery & Logistics Support——Efficient and Secure Global Shipping
We understand that safe and timely delivery is critical for international customers. Our logistics team ensures every forklift is prepared and shipped with care.
Our logistics services include:
- Professional export packaging to protect equipment during transit
- Optimized container loading to maximize shipping efficiency
- Complete export documentation support
- Coordination to ensure on-time shipment
We make global delivery smooth, reliable, and hassle-free.
Spare Parts Supply——Fast Access to Genuine Spare Parts
Timely spare parts supply is essential for maintaining equipment uptime. SINOHENG provides long-term spare parts support to ensure your forklifts remain in top working condition.
Spare parts support includes:
- Supply of original and high-quality replacement parts
- Detailed parts lists and technical diagrams
- Fast response to parts inquiries
- Long-term availability of commonly used components
Our parts support helps reduce downtime and extend the service life of your forklifts.
After-Sales Technical Support——Professional Assistance Whenever You Need It
Our responsibility continues long after delivery. SINOHENG provides responsive after-sales service to help resolve technical issues quickly and efficiently.
After-sales services include:
- Remote technical consultation and troubleshooting
- Maintenance guidance and service manuals
- Support for fault diagnosis and repair solutions
- Response to service inquiries within 24 hours
We are committed to keeping your forklifts operating smoothly and minimizing downtime.
Request A Free Quote
Need Assistance?
Whether you need help selecting the right forklift, technical support, or spare parts service, simply share your working conditions and requirements with us, and we will provide practical recommendations tailored to your needs. We are committed to responding quickly and supporting your business with dependable service you can trust.